918cash Privacy Policy
This policy explains in full how we collect your personal data, why we use it, and how we protect it.
This Privacy Policy describes how 918cash handles the personal data of all players who use the website, mobile app, and related services associated with the 918cash platform (collectively referred to as the "Services").
By accessing this platform, registering an account, or using the Services, you are considered to have agreed to the data handling practices described in this policy. If you do not agree, please stop using the Services. Any updates to this policy will be published on this page, and advance notice may be given depending on the nature of the change.
Types of Information We Collect
918cash collects the following types of personal information to provide players with full service and to ensure fair access to games.
1.1 Personally Identifiable Information
- Full name
- Date of birth (for age verification)
- Email address
- Phone number
- National Registration Certificate (NRC) or any submitted ID — to verify transaction activity
- Bank / payment method details
1.2 Financial Information
Deposit and withdrawal transactions, amounts wagered, wagering requirement records, and KBZPay / Wave Money / AYA Pay / bank transfer account numbers (stored in encrypted form).
1.3 Technical Data
IP address, browser type, device ID, access time logs, game session records, and geolocation (for regional registration without exception).
1.4 Automatically Collected Information
Information such as pages viewed on the site, clicks made, game type / duration / frequency played, and preference patterns — used to understand how to improve the service for players.
How We Collect Information
918cash collects personal information through the following methods.
Account Registration and KYC
When a player registers an account, information is collected from the forms they fill in, copies of ID documents submitted during any verification process, and personal photos uploaded.
Financial Transactions
With every deposit and withdrawal, information is received from the relevant banks and payment service providers to verify that the payment has been completed.
Direct Site Usage
When accessing the site via web or mobile, information is stored from browser / server logs, cookies, and similar tracking technologies.
Customer Support
Messages sent by customers and records of actions taken during Live Chat conversations are noted for issue resolution and service quality improvement.
Purpose of Using Information
Information collected is used only for the purposes listed below. Your personal data will not be shared or sold for any purpose outside of these.
3.1 Account Management and Verification
Creating player accounts, identity verification (KYC), confirming that players are 21+ years of age, and processing account changes.
3.2 Financial Operations and Fraud Prevention
Verifying deposit and withdrawal transactions, enforcing Anti-Money Laundering (AML) policies, and detecting and preventing fraudulent activity.
3.3 Service and Technical Maintenance
Keeping the platform running smoothly, resolving connectivity issues, and monitoring for security threats.
3.4 Player Support
Improving Live Chat service responses, resolving account and transaction issues, and providing offers matched to player needs (through data-based decisions).
3.5 Legal Compliance
Fulfilling legally required disclosures requested by relevant regulatory authorities, and complying with Anti-Money Laundering (AML) / Know Your Customer (KYC) policies.
Sharing with Third Parties
918cash does not sell players' personal information to third parties, but may share it in the following circumstances as specified.
4.1 Service Providers
Payment processors (KBZPay, Wave Money, AYA Pay, bank transfers), game software providers, website management service companies, and IT security providers — as they act on behalf of 918cash, they must handle data only within the bounds of this policy.
4.2 Legal Requirements
Data may be disclosed to law enforcement and regulatory authorities where required by court order, legislation, or legal process.
4.3 Business Mergers
Player data may be involved in 918cash platform mergers, sales, or ownership transfers, but this policy will continue to apply and players will be notified in advance.
Security Measures
We have put in place a wide range of technical security measures to protect your personal data.
SSL Encryption
All data transfers on the website are encrypted using TLS/SSL technology.
Encrypted Data Storage
Financial information and registration data are stored in the database in encrypted format only.
Access Control
Staff access to data is restricted through Role-Based Access, so each employee can only access the data they need for their specific role.
Security Operations
Intrusion Detection and Log Monitoring are in place to detect unauthorised access attempts on servers and the network.
Backup and Recovery
Player data is backed up regularly, with a plan in place to restore it quickly in the event of data loss.
Staff Training
918cash staff receive regular training on data protection policy and data handling procedures.
We acknowledge that no digital system can be guaranteed 100% secure. Players should also keep their account password in a strong format and not share it with any third party.
Cookies and Tracking
918cash website uses cookies and similar technologies (Local Storage, Session Storage).
Purpose of Cookie Use
- Essential Cookies: To manage sessions, security tokens, and maintain login duration
- Functional Cookies: To remember your preferred language, game choices, and access preferences
- Analytics Cookies: To understand website browsing patterns and improve our service (aggregated data with no personal identifiers)
How to Change Cookie Settings
You can disable cookies through your browser settings. However, please note that disabling essential cookies may affect how well some features of the website function.
Data Retention Period
918cash determines the period for retaining player data based on its purpose and legal requirements.
What this retention policy covers
- Account data is retained for as long as the account remains active.
- After an account is closed, financial records may be retained for a period that meets legal requirements.
- KYC records (ID copies / photos) are kept for as long as required under AML regulations.
- Activity logs and analytics data are not essential and are deleted or anonymised once their retention period expires.
Once the purpose has been fulfilled and there are no remaining legal or business requirements, we will securely delete or anonymise personal data.
Player Rights
918cash acknowledges that players have the following rights regarding their personal information.
Right to Access
You can request to view what types of data 918cash holds and processes about you.
Right to Rectification
You can request corrections to any personal information that is inaccurate.
Right to Erasure
When there is no longer a legal requirement to retain your data, you can request that it be deleted (Right to be Forgotten).
Right to Data Portability
You can request to receive your data in a digital format (Data Portability).
Right to Restriction
You can request that the use of your data be restricted for certain purposes, such as during an investigation.
Right to Object
You can object to the processing of your data for direct marketing purposes.
To exercise these rights, contact us at [email protected]. 918cash will process your request as quickly as possible once it has been received and verified as legally valid.
Protection for Minors
918cash services are available to players aged 21+ only. We are firmly against anyone under 21 accessing the platform and have put the following protective measures in place.
- Date of birth verification and KYC checks are carried out during account registration
- Financial transactions are declined for customers whose age cannot be verified
- If a case is detected where a user is suspected to be under 21, the account will be suspended immediately and investigated
- Personal information belonging to anyone under 21 will never be stored and will be deleted
If we believe a person under 21 is using this website, their data will be deleted and access will be terminated immediately.
Policy Updates
918cash may revise this policy from time to time. When changes are made —
- They will be reflected in the "Last updated" date on this page
- Minor changes may be made without prior notice
- Players will be notified before any changes that significantly affect their rights take effect
- Continuing to use the platform after a policy change will be taken as acceptance of the updated policy
Please make sure the email address on your account is correct so we can notify you in advance of any policy changes by email.
Data Protection Contact
If you have any questions about this privacy policy, wish to exercise your privacy rights, or have a complaint about how your data is handled, you can contact the 918cash support team.
Contact Channels
When submitting a data privacy request, please include the following: the email address linked to your account, the type of request (Access / Rectification / Erasure / Portability), and a clear description.
Response Time
We aim to handle all data-related requests as quickly as possible. Please note that response times may vary depending on the case, as legal verification is required.